Welcome to Mariposa Training!
Learn how to communicate more effectively with those you care for, thereby reducing agitation, resistance to care, and even the resultant use of pharmacological intervention in the care of behaviorally challenged residents.
This skill building webinar will help you better understand how your residents interpret both verbal and (of greater importance) non-verbal communication as well as introduce several powerful communication techniques especially effective when interacting with the resident with cognitive impairment.
During this presentation, we will discuss: