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Grievances: Guidelines for Social Services

$ 24.00 USD

Author:

Elizabeth Dimpfl, MSW

Length:

60 minutes

1

CEU

$ 24.00 USD

Courses

$ 24.00 USD

The Grievance process can be a wonderful aspect of your quality improvement process, and also help you strengthen your relationship with residents and their family. Learn how to use the grievance process to support your growth from "good" to "great"!

How To Use

Additional Information

Details

Grievances, complaints and concerns arise in even the best of facilities. It is how the facility responds and how empowered residents and their families feel following a grievance report that ultimately will define the quality of the facility.

During this webinar, participants will learn about grievances and the grievance process: :

Understand when it is appropriate to initiate a grievance/concern form and how to complete grievance forms.
Ensure grievance processes and procedures are followed according to facility policy and federal regulations.
Understand related regulations and the role of grievances in the survey process.
Learn how the grievance process can become a tool to support challenging residents and their families.

Approvals

California Board of Registered Nursing
Florida Board of Nursing Home Administrators
National Association of Activity Professionals Credentialing Center
Kansas Department of Aging and Disability Services
Florida Board of Nursing
NAB (NHA/RCFE) Program

F Tags

F585: Grievances

F745: Provision of Medically Related Social Services

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All our courses include NAB (NHA/RCAL), NHAP, RCFE/ARF, and California BRN (most states provide reciprocation). We do not yet offer social work CEUs, though we plan to in the future.

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